CARTER CONNECTSFuture member portal
Member support
We’re here to help.
Members can get immediate assistance from Rachel, speak with a real person, or get help with their next Carter Connects introduction.
Explore support options
A considered next step
The right support helps the right connection move forward.
Choose your route
Start with the level of help you need. The portal will give each route a clear hand-off when it is ready.
24/7 AI-assisted first point of contact
24/7 AI-assisted first point of contact for questions, guidance and next steps.
Rachel is a supporting first point of contact—not the human relationship service. She helps you orient yourself before the right person or route takes over. This portal action will be connected in the future member portal.
Human support, with context
Access human support for questions or assistance that requires a person.
This initially operates within defined support hours. The hours and access route will be confirmed at launch.
Start with the outcome
If you know who you need to meet—or need help identifying the right person—submit an introduction request for Carter Connects to review.
Your request will be considered in context, with relevance and genuine fit at the centre.
Request an IntroductionFuture member service
COMING SOONSometimes you do not need to be told what to do. You need help staying focused on what you have already decided to do.
Accountability Partner is a proposed 12-week, 1-to-1 service for the moments when focus, action and follow-through matter: goals, projects, pitches and important business milestones.
What the partnership supports
The partner does not tell you what to do.
They help you stay accountable to what you decided to do — with focus, thoughtful challenge and consistent follow-through.
How it will work
A 12-week programme. You will be carefully matched based on your goals, experience and requirements, with possible partners drawn from the Carter Connects network.
A separate premium add-on. It will be subject to availability and a suitable match. Pricing: Coming Soon.
The partner network and delivery model are being developed before launch. This is not business consultancy, professional advice or a guarantee of business success; its role is accountability, focus, challenge and follow-through.
The Carter Connects approach
Rachel can help make the process clearer and help identify the next step. The human judgement, context and care behind an introduction remain with the Carter Connects team.
Good to know
Carter Connects reviews your objective, context, relevance, potential mutual value, timing and the relationship routes available before considering a warm introduction.
No. Carter Connects reviews and facilitates introductions where there is a genuine and appropriate fit. Introductions, investment, funding and other outcomes are not guaranteed; if there is not enough fit, the introduction is not forced.
Rachel provides AI-assisted first-line guidance, explains the process and helps direct members to the right next step. Technology supports the work, but people make the connection.
Yes. Members can access a Member Concierge during the defined support hours available at launch.
Rachel can help members navigate the process, but introductions are reviewed and facilitated by the Carter Connects team.